Return & Exchange Policy
At Great Kilt Company, we specialize in custom-made kilts, Highland outfits, tartan products, and leather goods. As many of our products are made to order according to customer measurements and selections, the following return and exchange conditions apply.
Please review this policy before placing your order.
Return Window
- Return or exchange requests for defective products must be submitted within 14 days of delivery.
- Custom-made products are eligible for return or exchange only if there is a verified manufacturing defect or an error made by Great Kilt Company.
- Ready-made, non-customized products may be returned within 14 days of delivery, even if they are not defective, provided they are in their original condition.
- For non-defective ready-made product returns, the customer is responsible for all return shipping costs.
Custom-Made Products
- Custom-made products are non-returnable and non-exchangeable unless they have a manufacturing defect or an error was made by Great Kilt Company.
- Customers are responsible for checking their measurements, sizes, and customization choices before placing an order.
- Normal variations in color, fabric texture, and appearance may occur with handmade products and natural materials. These variations do not necessarily constitute a defect.
Ready-Made Products
- Ready-made products may be returned within 14 days of delivery, subject to the conditions stated in this policy.
- Products must be unused, unworn, unwashed, unaltered, and undamaged, with original packaging and accessories where applicable.
- For verified manufacturing defects or incorrect items supplied by Great Kilt Company, we will cover the applicable return shipping costs.
- Products damaged, altered, washed, or modified by the customer are not eligible for return or exchange.
How to Request a Return or Exchange
To request a return or report a defective product, email contact@ temp.greatkiltcompany.com
- Your order number.
- A clear description of the reason for the return.
- Clear photographs or videos showing the issue, if requested by our team.
Please do not send any product back before receiving return instructions from Great Kilt Company.
Once the returned product is received and inspected, we will confirm whether the return or exchange is approved and explain the next steps. Where a manufacturing defect or our error is confirmed, we will work with you to resolve the issue and cover applicable return shipping costs.
Important Information
- Returns for non-defective products are accepted only for ready-made, non-customized items and are subject to the conditions stated above.
- All return and exchange requests are subject to inspection and verification.
- Refunds or exchanges are processed only after an approved return has been received and inspected.
- Customers must contact us before returning any item.
Return & Exchange Address
Great Kilt Company
Village Shampur
Tehsil Kharian
Gujrat 50990
Punjab, Pakistan
For return or exchange inquiries, please contact contact@ temp.greatkiltcompany.com